Refund policy

At Brubonchi, we pride ourselves on providing you quality products and an exceptional shopping experience. However, we understand that there may be times when you need to return or exchange an item. To ensure a smooth and hassle free process, please review our Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges:

  • You may return or exchange an item within 7 days of receiving it. 
  • To be eligible for a return or exchange, you must first contact us via our contact form or email us info@brubonchi.com giving your reason. The item must be in its original condition, unused, unwashed, and free from any pet hair or debris.
  • Please ensure that all tags and packaging are intact and undamaged.

2. Items Not Eligible for Return or Exchange:

  • Due to hygiene and safety concerns, we cannot accept returns or exchanges on sanitary clothing, shoes or pet clothing and accessories that have been tried on, or used.
  • Personalized, sale items or gift cards are also non-returnable and non-exchangeable.

3. Return Shipping:

  • If your return is accepted, we’ll send you the return address. Items sent back to us without first requesting a return will not be accepted.
  • Customers are responsible for return shipping costs.
  • We recommend using a trackable and insured shipping method to ensure the safe return of your item.

4. Refund Process:

  • Once we receive and inspect the returned item, we will process your refund. Please allow up to 7 working days for the refund to be reflected in your account.
  • Refunds will be issued to the original payment method used for the purchase.

5. Exchanges:

  • If you wish to exchange an item for a different size, please follow the return process and place a new order for the desired item on our website .

6. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please use our contact form or email us info@brubonchi.com with a photograph and description on the day you receive the product. 

Step 1 - To Submit a return request

Contact us: info@brubonchi.com so that we can authorise your return.

Step 2 - Our address for eligible returns: 

Brubonchi Pet Clothing & Accessories, 41 Estuary Park, SA148UF.

PLEASE DO NOT REMOVE PRODUCTS TAGS AS WE OPERATE A STRICT POLICY OF NO RETURNS FOR REFUND OR EXCHANGE ON ITEMS WITH TAGS REMOVED/WITHOUT ORIGINAL PRODUCT PACKAGING. 

Please ensure you apply the correct postage as responsibility cannot be accepted by us for items which can not be delivered to us due to a shortage in the amount of postage paid.  

 
Exchanges or Returns Due to Sizing Errors
All items on our website feature measurements of the garment not the size of the dog they are intended for. Sizing is the sole responsibility of the customer as we cannot be held responsible for the accuracy of the measurements of the dog that are given to us, however we are happy to provide help and to advise on how to measure your pet if needed.

We do not charge an administration fee for exchanges as we understand sizing is often difficult to get right but we do prefer that you contact us prior to ordering if you require assistance to get the correct size for your dog as it is much better for you and for us if we can get it right first time.

Goods Eligible for Return

The customer will be liable for return postage, additional costs for delivery and any balance on more expensive goods. It is the customer’s responsibility to ensure the correct postage is applied and to take steps to ensure that you can track the parcel back to us. We do not accept any responsibility for goods returned to us unless proof of receipt to ourselves can be provided to us.

Our Pet Apparel is intended for pet use only. Please do not allow your dog to chew clothing or apparel. Pets should be supervised at all times when wearing or playing with apparel. Check all items regularly for signs of wear and tear and dispose of worn items promptly. Small items or small parts from any of our products may present a choking hazard. 

If products do not meet the above criteria we reserve the right to return the goods at the customer's expense. Should that not be acceptable the goods will be disposed of free of charge or offered free of charge to Pet Rescue Centres which we regularly support.

Goods returned without our permission outside the 7 day period will not be refunded and will be disposed of to Pet Rescues.

It is the customer's responsibility to track the returned parcel to ensure it arrives back safely to Brubonchi Pet Clothing & Accessories. Royal Mail and other couriers do not allow the recipient (Brubonchi Pet Clothing & Accessories) to investigate undelivered parcels. That is the sole responsibility of the sender. 

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About Our Items

All items sold by us are described to the best of our abilities and as accurate as possible. Please note that size and shades and colour representation are subject to manufacturing variance, also monitor settings and screen resolution may vary from computer to computer and may distort actual colours.

Please Note: Your Order forms the legal basis of Our Contract. By placing your order on our website you agree to accept our Terms of Service.